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INBOUND CALL CENTER TECHNICAL SUPPORT AGENT (PAID TRAINING)
Location: Tucson, AZ, 85706
Employee Type: 90-day Temp to Permanent
Pay Rate: $13.00 /hr.
Shift: Must have flexibility within M-Sa 5:00am-6pm
Top 3 Skills
Ability to troubleshoot and multitask
Excellent Customer Service
Taking inbound calls providing technical support to customers with their garage door systems, openers and software/applications.
Will utilize the provided training and resources, sound reasoning skills, inquiry, troubleshooting tools, to resolve product and customer questions.
Will confidently interact with customers utilizing professional written and verbal skills as well as strong customer empathy.
Welcoming, fun and engaging environment. Agents are well supported and
Growing and expanding call center environment
Each agent will be at a cubicle with a computer and necessary tools for troubleshooting to include real models on call floor for hands-on experience
Agents are set up for success with three of weeks of training, caring supervisors that want to see you succeed and an arsenal or resources at your fingertips for every customer interaction
No maximum call times, you are there to support the client until the job is done
Hours must be available
5am-6pm Mon, 7am-4pm Sat, Closed Sun
Shifts will begin between 5am-9:15am and end by 6pm
Fixed Shifts are assigned at end of training
Shift bids offered 1-3 times per month (based on performance, not tenure)
Hands-on training from day one!
Training 7:30am-4:15pm M-F
3 weeks training and 1 week nesting (nesting will be on assigned shift)
Min Qualifications Required
HS Diploma or GED
Excellent Customer Service Skills!
Drug Screen & Background Check
Performance Metrics: Calls are recorded and they will have to meet the quality metrics.
Great attendance is a must
Candidates must be highly motivated to learn and develop as an agent
Will take about 25-35 calls per day
Must have professional and empathetic customer service skills
Resume Required: Please Upload for Consideration:
Please apply at: Please Select Tucson Location**
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