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favorite this post Customer Service Represenative/CSR Inbound (Tucson) hide this posting unhide

compensation: $13
employment type: full-time

Position
INBOUND CALL CENTER TECHNICAL SUPPORT AGENT (PAID TRAINING)
Location: Tucson, AZ, 85706

Employee Type: 90-day Temp to Permanent

Pay Rate: $13.00 /hr.

Shift: Must have flexibility within M-Sa 5:00am-6pm

Job Summary

Top 3 Skills
Ability to troubleshoot and multitask
Computer proficiency
Excellent Customer Service


Job Description

Taking inbound calls providing technical support to customers with their garage door systems, openers and software/applications.
Will utilize the provided training and resources, sound reasoning skills, inquiry, troubleshooting tools, to resolve product and customer questions.
Will confidently interact with customers utilizing professional written and verbal skills as well as strong customer empathy.

Work Environment

Welcoming, fun and engaging environment. Agents are well supported and Growing and expanding call center environment
Each agent will be at a cubicle with a computer and necessary tools for troubleshooting to include real models on call floor for hands-on experience
Agents are set up for success with three of weeks of training, caring supervisors that want to see you succeed and an arsenal or resources at your fingertips for every customer interaction
No maximum call times, you are there to support the client until the job is done
Hours must be available
5am-6pm Mon, 7am-4pm Sat, Closed Sun
Shifts will begin between 5am-9:15am and end by 6pm
Fixed Shifts are assigned at end of training
Shift bids offered 1-3 times per month (based on performance, not tenure)
Training
Hands-on training from day one!
Training 7:30am-4:15pm M-F
3 weeks training and 1 week nesting (nesting will be on assigned shift)


Min Qualifications Required
HS Diploma or GED
Excellent Customer Service Skills!
Computer Proficient
Drug Screen & Background Check
Performance Expectations
Performance Metrics: Calls are recorded and they will have to meet the quality metrics.
Great attendance is a must
Candidates must be highly motivated to learn and develop as an agent
Will take about 25-35 calls per day
Must have professional and empathetic customer service skills


Resume Required: Please Upload for Consideration:
Please apply at: Please Select Tucson Location**
https://otk.aviontego.com/portals/Portals/Applicant/CheckBeforeApply.aspx

Call After you Apply Online to schedule to come in:
469-225-3111
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6790754275

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